Support. Troubleshooting Guide
1. I can’t log in—what should I do?
What’s happening
You entered your email or phone number but can’t get into your account: the page freezes, the verification code never arrives, or an error appears.
Things to try
- Check your internet connection
Even a live Wi-Fi network can be unstable. Switch networks or turn on mobile data. - Make sure your email is typed correctly
Look for extra spaces, typos, or the wrong keyboard language. - Check the Spam folder
The confirmation code email might land there. - Wait a couple of minutes and try again
Emails can be delayed, and the system may pause after multiple login attempts. - Use a different device or browser
If you’re on the web, try the mobile app—or vice-versa.
Why this may occur
- Server overload during peak updates.
- Your mail provider is slowing delivery.
- Typos in the email/phone number or code.
📩 Still stuck?
Email contact@collectiveforecast.com with the subject “Can’t log in”.
Include:
- Your email address
- Platform (iOS / Android / Web)
- Screenshot (if possible)
- Brief problem description
2. The AI isn’t responding—why, and what can I do?
What’s happening
You typed a question but nothing happened—or the reply was off-topic.
Things to try
- Rephrase your question
Clear, specific queries work best:- ❌ "Tell me something"
- ✅ "Explain in simple terms how Ethereum differs from Bitcoin."
- Ask a shorter question
Very long prompts can take longer to process. - Check your internet and restart the app
The connection may have dropped, or the chat may have frozen. - Open a new chat window
Wiping the history and starting fresh often helps.
Why this may occur
- The question is too broad or ambiguous.
- A rare server error “stuck” the AI.
- The prompt contained blocked content (violence, provocation, etc.).
Good prompt examples
- «How do I build a crypto portfolio with $500?»
- «What does ‘bear market’ mean?»
- «How can I tell when to buy a coin?»
📩 If it still doesn’t work
Email contact@collectiveforecast.com with the subject “AI not responding”. Include:
- Your exact prompt
- What happened (frozen, blank, wrong topic)
- Screenshot (if possible)
3. I get an error screen / white screen
What’s happening
You open the app or webpage and see only a blank screen.
What to do
- Refresh the page or restart the app
- Clear cache
- Web: Settings → History → Clear cache
- Mobile: Settings → Apps → CoFo → Clear data
- Try another device or browser
If that works, the issue is local to the first device/browser. - Take a screenshot and report it to us
Possible causes
- Unstable internet
- UI glitch after an update
- Server-side data error
📩 Report a bug
Email contact@collectiveforecast.com (subject “Screen error”). Tell us:
- What you were doing before the error
- Device and browser
- Attach the screenshot
4. How do I reset my password or regain account access?
What’s happening
You can’t log in, forgot your password, or lost access to your email/phone
What you can do
- On the login screen tap “Forgot password?”
- Enter your email → you’ll get a reset link.
- Check Spam and Promotions if the mail doesn’t arrive.
- Lost email access? Contact support. Provide the email tied to the account and any proof (screenshot, name, account actions).
Why it might fail
- Email address has a typo
- Mail can take up to 5 min to arrive
- Mail provider is blocking our messages
📩 Support:
Email contact@collectiveforecast.com (subject “Access problem.”). Include:
- Old email
- When you registered
- What you’ve tried so far
5. Verification code never arrives — what now?
What’s happening
You entered your email or phone but never received the login/registration code.
Things to try
- Check “Spam” or “Promotions.”
- Confirm your email is correct.
- Check your internet connection.
- Wait 1–3 minutes.
- Tap “Resend code.” (The button activates after 60 s.)
Possible causes
- Your mail service is temporarily blocking messages (common with @icloud, @mail.ru, etc.).
- A code was already sent and won’t be duplicated immediately.
- The email isn’t registered (during password recovery).
📩 If nothing helps
Email contact@collectiveforecast.com (subject: Code not arriving). Include:
- The email you used
- Device and browser type
- Time of last attempt
6. The AI gave a weird or irrelevant answer
What’s happening
Your reply is confusing, off-topic, or overly generic.
What to do
- Rephrase to be more specific.
- ❌ “Tell me about trading.”
- ✅ “What is resistance-level trading?”
- Ask one question at a time.
- Avoid double meanings or heavy slang.
Why it happens
- The prompt is too broad (“Explain everything about crypto.”)
- The AI produced a neutral answer for ethical reasons.
- Occasional drift under heavy load.
Tips for better answers
- State your level (“I’m a beginner…”)
- Ask step-by-step: “Explain, then give an example.”
7. How to write a good AI question?
Guidelines
- Be specific
- Bad: “Tell me about coins.”
- Good: “How does Ethereum differ from Solana in 2025?”
- State who you are
- “I’m new. Explain wallets in simple words.”
- Request the format you need
- “Give me a comparison table of Bitcoin vs. Ethereum.”
- “Create a 7-day study plan.”
- Stick to relevant topics
- The AI excels at finance, crypto, and strategy (not psychotherapy).
Examples
- “Explain how a decentralized exchange works.”
- “List useful YouTube channels for traders.”
- “Give me a DeFi knowledge quiz.”
8. Can I use CoFo AI if I know nothing about crypto?
✅ Yes!
CoFo is designed to make life easier for beginners. No prior knowledge required—just drop a question in the chat and the AI will explain like a friendly guide.
Starter questions you could ask:
- “What is cryptocurrency in simple terms?”
- “Where should I begin learning about blockchain?”
- “How do I create a crypto wallet and why do I need one?”
- “How can I avoid scammers?”
- “Explain these terms for a 12-year-old: DeFi, token, NFT.”